Home Instead Senior Care^®

Community Engagement Manager Job Description

Objective:

We are looking for an enthusiastic and dynamic Community Engagement Manager to play a pivotal role in building and strengthening our brand relationships within the community. As a manager-level position, you will be responsible for representing our organization at events, fostering connections with referral providers, and ensuring our brand is positively perceived. The ideal candidate will be a proactive and outgoing individual with a passion for community engagement and a knack for relationship-building.

Primary Responsibilities:                                                                             

1. Community Presence:
   • Attend community events, fairs, and gatherings to represent the organization.
   • Act as the face of the brand, engaging with community members and establishing a positive presence.
2. Relationship Building:
   • Cultivate and maintain relationships with referral providers, including healthcare professionals, social service agencies, and other relevant organizations.
   • Establish partnerships and collaborations that enhance the organization's visibility and impact.
3. Brand Representation:
   • Ensure consistent and positive representation of the organization's brand at all community engagements.
   • Distribute promotional materials, brochures, and information to raise awareness of our services.
4. Impression Gathering:
   • Gather and analyze impressions and feedback from community members, referral providers, and event attendees.
   • Provide regular reports on community sentiments and perceptions to inform strategic decision-making.
   • Document impressions/contacts/feedback thru salesforce system
5. Event Coordination:
   • Plan and coordinate organization-sponsored events to engage the community.
   • Collaborate with internal teams to ensure seamless execution of events and initiatives.
6. Networking:
   • Actively participate in local business and community networking groups.
   • Identify and pursue opportunities to expand the organization's network and influence.

Education/Experience Requirements:

• Proven experience in community engagement, event management, or a related role.
• Excellent interpersonal and communication skills.
• Ability to represent the brand professionally and build positive relationships.
• Strong organizational and project management skills.
• Enthusiastic and self-motivated with a passion for community involvement.
• Flexibility to attend events during evenings and weekends.

Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by Kavis Healthcare, Inc., (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients and the community
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment 
• Must have computer skills and ability to learn new systems (e.g Salesforce)
• Must be able to work evenings or weekends as required
• Must have reliable transportation to go to sales loctaions

Benefits:

• Competitive salary and performance-based incentives. ($55K-$75K per year salary+commission)
• Health and wellness benefits.
• Opportunities for professional development and growth.
• Positive and inclusive work culture.
• Contribution to making a meaningful impact in the community